Quality You Can Trust

Protect your investment with our industry-leading warranty and simple maintenance tips.

Protect and Maintain Your Doors

  • Core Component Coverage:

    1. Frame & Manufactured Components: Covered for 10 years from the manufacture/invoice date.

    2. Insulated Glass Units (IGU): Covered for 5 years specifically for failures of the air seal or material imperfections that fall outside standard ASTM allowances.

    3. Hardware:

      • 5 years: Magnet systems, wheel systems, panel interlocking systems, and hinge systems.

      • 5 years: Door handles, cylinders, deadbolt systems, and multipoint locking systems.

  • Finishes: Standard powder coat, PVC, and laminated finishes are covered for 10 years. Note: This is reduced to 3 years for custom colors or products installed within 2 miles of the ocean.

  • Specialized Product Coverage:

    1. Laminated Glass: Covered for 5 years against premature delamination that obstructs vision.

    2. Wood Cladding: Covered for 5 years, provided the wood was stored in a dry space and sealed within 7 days of delivery.

    3. Retractable Screens: Covered for 1 year (excludes the screen mesh itself).

  • Key Conditions & Exclusions:

    1. Non-Transferable: The warranty is generally non-transferable unless you participate in their specific warranty transfer program.

    2. Pre-Installation Inspection: You must inspect the product upon delivery. Installing a damaged or nonconforming product may void your ability to claim those specific damages later.

    3. Installation: Labor and workmanship of the install are warranty for 1 year. Limitations: Does not cover House movement and settling.

  • How to File a Claim:

    • If you need to use the warranty, they require (XXX) XXX-XXXX.